Privacy Policy

Mentor Lane may collect information that you voluntarily provide to us, such as the email address you provide when you register. You may also provide information to Mentor Lane in other contexts, including, but not limited to, mentor/mentee applications, job applications and blog comments. In the event that you request a service on our website and/or platform, we may store additional personal information such as your address, phone number, payment and billing information in order to complete the request.

However, your payment information, such as your credit card number, which is required to complete a request on our website and/or platform, remains with our payment providers (Stripe, Chargebee, Gocardless, Cashpresso or PayPal, depending on the payment method). We only share your data to the extent necessary for the provision of our services. For additional information on the data protection of our payment providers, please contact the respective third-party provider.

All members and mentors have the same access to the platform. With regard to the website and platform, the data of these users is therefore subject to the given basic conditions.

However, your payment information, such as your credit card number, which is required to complete a request on our website and/or platform, remains with our payment providers (Stripe, Chargebee, GoCardless, Cashpresso or PayPal, depending on the payment method). We only share your data to the extent necessary for the provision of our services. For additional information on the data protection practices of our payment providers, please contact the respective third-party provider.

Should it be necessary for the individual mentor search to pass on personal data from the mentee’s application and/or interview, or from a mentor’s application, Mentor Lane reserves the right to pass information to potential mentors or mentees as part of providing services. By taking out a membership and registering as a mentor, you expressly consent to this data transfer.

Your data will be deleted as soon as it is no longer required for the optimal functionality of the website and/or platform or for the provision of a service via our website and/or platform, or as soon as we no longer have a legitimate interest in storing your data. Normally, your data will be deleted within seven days of this point in time, unless it is still required to fulfill contractual or statutory retention periods. Further storage is possible, but in this case the user's IP address will be deleted or anonymized so that it is no longer possible to assign the user and IP address.

As a user of the platform, you can cancel the storage of the personal data you have provided on the platform by deleting your profile on the platform. This step also deletes all listings on the platform for mentors. However, details of actions involving other members, such as transactions or conversations, will remain. The name of the deleted member will no longer be visible to other members, but will be anonymized as “removed user.” However, titles of deleted mentor listings will still be visible in the subject line of a conversation if this conversation originated from a listing.

This process — the deletion of your data on the platform — does not include the deletion of your data in our internal systems (e.g. in our newsletter list). If you wish to have all your data irrevocably deleted by us, please contact [email protected].

For the duration of your contract with Mentor Lane, your data will be stored for the duration of your contract. If you terminate your contract at the end of the contract term by deleting your profile on the platform, your data will be deleted from our website and/or platform, unless there is a legal obligation to retain it. If data is subject to a retention obligation, it will only be blocked until the retention period expires. If you merely pause your membership — you no longer pay any contributions but do not explicitly cancel — your inactive profile will be retained, and we will merely deactivate it. In this case, for example, your name will remain visible in conversations you have had with other users of the platform. If you wish to permanently terminate or delete your data on the platform from this point onwards, please contact [email protected]. This does not necessarily mean that your data will also be deleted from our internal systems unless you explicitly request this.

For mentor profiles, however, your profile will be deactivated by us if you leave messages from mentees unanswered for more than 30 days. If you do not make an effort to reactivate your profile within one year of deactivation, we will delete your profile on the platform. To also have your data deleted from our internal systems, please contact us at [email protected].

Mentor Lane uses Personal Data submitted through the Website and/or the Platform to provide hosting services and other services requested by the Users of the Website and/or the Platform.

In addition, Mentor Lane reserves the right to share basic information with potential mentors/mentees to fulfill its contractual obligations.

Mentor Lane will only share your data with service providers and third parties if this is in accordance with the legal basis and is necessary for the provision of our service, or if you have expressly consented to the disclosure. These third-party providers may use cookies or other tracking technologies to collect your personal data. Please note that when contacting us via third parties — such as social media platforms or job boards — and when using third-party services via our website and/or platform, the privacy policies of the third-party providers apply, which may differ from our policies. To obtain additional information on these provisions, please contact the relevant third-party providers directly.

We use cookies to improve your user experience on our website. A cookie is a small file that is stored in your browser. Cookies automatically contain or collect information that can be used to identify users. The use of cookies on our website/platform is based on our legitimate interest in the optimization and economic operation of our online offer in accordance with Article 6(1) f GDPR.

Most browsers are automatically set to accept cookies. You can prevent the storage of cookies in your browser by selecting “Do not accept cookies” in your browser settings. You can also choose to be asked whether you wish to accept cookies before they are used or to delete cookies already installed in your browser at any time. In addition, we offer you the option of managing cookies from the Mentor Lane website and/or platform at the start of your first visit via our cookie banner.

Cookies can be categorized as essential, preference, or advertising cookies. Essential cookies are used to make the website and/or platform work as intended. Essential cookies collect and use information related to your server settings, individual session data and identifiers, web beacons and log files. Essential cookies are not subject to consent and cannot be disabled by the user.

We use preference cookies to collect and process information about your preferences in relation to the website and/or platform, for example which geographically customized version of the site is preferred. Social media cookies also belong to this category.

Advertising cookies are used by Mentor Lane and its advertising partners (and/or their third-party vendors or analytics providers) to personalize the content and advertising that is shown to you.